Widerrufsrecht
Returns & Refund Policy
Return Period
We offer a 30-day return policy starting from the date the item is delivered to the customer.
A return request must be submitted within 30 days of delivery.
Return Conditions
To be eligible for a return, the following conditions must be met:
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The item must be returned in the same condition as received
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No additional damage, misuse, or modifications
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No signs of disassembly, repair, or attempted repair
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In original packaging, where applicable
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Proof of purchase is required (order number, invoice, or receipt)
Industrial and electronic equipment is considered technically complex goods.
Industrial and Used Electronic Equipment
A significant portion of our inventory consists of industrial, professional, and/or used electronic equipment.
For such items, the following rules apply:
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Items are sold as Used / Tested, unless otherwise stated in the product description
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Returns for used or tested equipment are accepted only if the item is not as described
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Returns are not accepted due to incompatibility, incorrect selection, buyer error, or improper installation
How to Request a Return
To request a return, please contact us in advance by email:
Please include:
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Order number
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Reason for return
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Photos or videos, if applicable
Items returned without prior authorization will not be accepted.
Return Address
If the return request is approved, the item must be sent to the following address:
Tel: +380637419195
St. Joliot Curie 64
Odesa 65069
Ukraine
Return instructions will be provided only after the return request has been approved.
Return Shipping Costs
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The buyer is responsible for return shipping costs
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Original shipping costs are non-refundable
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The seller covers return shipping only if a seller error is confirmed (wrong item, defect, or item not as described)
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If the item is:
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Damaged during shipping
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Defective
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Not as described
Contact us as soon as possible so we can evaluate the issue and provide a solution.
We are always open to discussing reasonable solutions with our customers
Non-Returnable Items
Returns are not accepted for the following items:
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Items sold as As-Is / For Parts / Not Tested
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Items damaged after delivery
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Items showing signs of improper installation or misuse
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Items that have been modified or repaired by the buyer
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Custom or special-order items
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Items purchased on sale or clearance
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Gift cards (if applicable)
Exchanges
We do not offer direct exchanges.
To receive a different item, please complete an approved return (if applicable) and place a new order separately.
European Union 14-Day Right of Withdrawal
If an order is shipped to the European Union, the customer has the right to cancel or return the order within 14 days without providing a reason, where applicable under EU law.
Please note that this right does not apply to:
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B2B transactions
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Industrial equipment
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Used or tested goods supplied according to specifications
Refunds
We will notify you once we receive and inspect the returned item.
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Refunds are issued after inspection
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Refunds are processed to the original payment method
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Approved refunds are processed within 10 business days
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Banks or payment providers may require additional processing time
If more than 15 business days have passed since your refund was approved, please contact us by email.
Order Cancellation & Item Unavailability
In rare cases where an item becomes unavailable after an order has been placed, we reserve the right to cancel the order. In such cases, a full refund will be issued to the original payment method.
Refunds are processed immediately after cancellation and may take 3–10 business days to appear, depending on the payment provider